Shipping Policy

At Airi, we’re committed to delivering your order quickly, safely, and transparently. Here’s everything you need to know about how we ship your sleep essentials:

📦 Order Processing

• All orders are processed within 1–2 business days after purchase.
• Once processed, you’ll receive a tracking number via email so you can follow your order every step of the way.

🚚 Shipping Times

We ship worldwide using reliable carriers. Estimated transit times (business days):

• United States: 5–18 business days
• United Kingdom: 7–18 business days
• Australia: 7–18 business days
• Canada: 7–18 business days
• Europe: 7–18 business days
• Asia: 7–18 business days
• Please note: Delivery times are estimates only and may vary depending on local postal services, customs, and seasonal demand.

💳 Shipping Costs

• Shipping fees are calculated at checkout based on your location and order total.
• We offer FREE shipping on orders over $50 USD.

🛡️ Shipping Protection

We recommend adding Shipping Protection at checkout to safeguard against loss, damage, or theft.

• If you opt in and your order encounters an issue, we’ll resolve it quickly by reshipping or refunding.

⚠️ Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, or import taxes.

• These fees are determined by your local authorities and are the responsibility of the customer.

❓ Missing, Delayed, or Damaged Orders

If your order is delayed beyond the estimated window or arrives damaged:

1. Contact us within 7 days of delivery (or expected delivery).
2. Include your order number and clear photos if applicable.
3. Our team will resolve the issue with a reshipment or refund, depending on the situation.

📧 Need Help?

For any shipping or delivery questions, reach out to us at:
assist@helloairi.com